Please understand that we are NOT REQUIRED to offer theme support, neither is this implied or included by the purchasing of our theme. However, it is in good faith that we offer a level of complimentary theme support with every sale. That being said, it is our goal to offer theme related support in a timely efficient manner.
We only offer theme related support via our support forum. We will NOT provide any theme support via direct e-mail or Twitter. If you are experiencing account problems with our support forum, please feel free to contact us via e-mail or Twitter, but only under these circumstances.
Our support hours are Monday - Friday, 9:00am - 6:00pm (GMT+3). Upon posting to the support forum, we make it our goal to respond within 48 hours. (Often times we will monitor the forums during non-hours and weekends, but this is not the standard.)
We only offer support for our themes, features and functionality unique to our theme (beyond that of WordPress). Please note that we cannot assist with general WordPress support or help with theme modifications and customizations in any capacity within our complimentary theme support. We do offer paid customization service for an hourly rate, if you are wanting to change something about your theme.
WHAT IS NOT INCLUDED IN THEME SUPPORT:
• Third-party plugins
• WordPress Support & How-To's (Use wordpress.org forums for that)
• Addition of New Features
• Extending Default Theme Features
• Theme Modifications and Customizations
When time is available we are available to help with paid theme modifications and customizations. Our standard hourly rate is (USD) $75 per/hour. Once you've determined the details of what you need done, you may contact us via the forum for a private quote.
We will address all theme bugs as quickly as possible once they are brought to our attention. Once we have corrected, tested, and updated our theme files, we notify of an available update ready for download via our support forum using a 'sticky'. You can then head on over to ThemeForest to re-download the new version of the theme files.